"This offline tool is to be used by health care providers, including hospitals and clinics, to conduct organizational assessments of their cultural competence. It is particularly useful for services involving racially and ethnically diverse populations. The protocol's questions are organized according to four cornerstones of cultural competence: a health care organization's relationship with its community; the administration and management's relationship with staff; inter-staff relationships at all levels; and the patient/enrollee-provider encounter.
Cultural competence embraces the principles of equal access and non-discriminatory practices in service delivery. The CLCPA particularly concentrates on cultural competence of community health centers. The tool gives clear definitions and instructions. It aims to (1) improve health care access and utilization, (2) enhance the quality of services within culturally diverse and underserved communities, and (3) promote cultural and linguistic competence as essential approaches in the elimination of health disparities.